Platform subscriptions
Owner subscription refunds, where eligible, depend on the plan terms, activation status and payment record. Requests should be raised promptly with the registered owner mobile and transaction details.
Cancellation / Refund Policy
This page explains refund handling for PM24 platform payments. Property rent, deposits and room charges paid directly to owners follow the property agreement.
Contact unlock or service fees
Completed digital access or contact-unlock services may not be refundable after the requested access has been delivered, except for duplicate or failed transactions verified by PM24.
Property payments
PM24 does not automatically control refunds for offline rent, booking advances, deposits or other amounts paid directly to a property. The user should obtain written terms and receipts from the property.
Request support
Email support@pgmagic24.com with the registered mobile, transaction reference and reason.